Refund policy

Merchandise other than sheet glass, lead, zinc or brass came, books, or DVDs, may be returned within 14 days for a refund, credit, or an exchange of goods. Please call for a Return Authorization, in order to expedite your return. Returns MUST include a copy of your invoice, with your instructions for an exchange or credit. All returned merchandise must be in new, re-saleable condition, with original boxes, instruction sheets, etc. Full return credit cannot be given for missing packaging or parts. If we have sent the wrong goods, please call us to arrange for return and we will reimburse your postage. Shipping and handling fees are already included in the initial purchase of any FREE Shipping product. When a FREE Shipping product is returned for a refund, the refund will be issued LESS the initial shipping charge.

If a product is defective right out of the box, please call us immediately. We will assist you in getting replacement merchandise right away. For merchandise that has been used, repair or replacement is the responsibility of the manufacturer. Please see the other side for Product Warranty Information.

Please check to make sure that all boxes in your shipment have been delivered. If there was more than one box in your order, we will note that on the box top. For instance, the first box in a two box shipment will be labeled Box 1 of 2. Allow an extra business day for all boxes in a multiple order to arrive. If you are still missing an item at that time, please call us so that we can arrange to track or replace the missing merchandise.